Saturday, March 31, 2018
Great customer service. I booked my nephew’s party I believe a week or a week and a half before his birthday since he really wanted to go to laser tag. We were under the impression of having 12 kids, but the day of his birthday and party (which was yesterday 03/30/18) everyone cancelled coming due to transportation issues. There were only 3 kids which included my nephew in the count to come overall. I was highly frustrated and could not figure out what to do also on top of being exhausted from work. I did not want to use the party room for only three kids and I also didn’t want to come out of pocket for the entire cost when no one was truly coming. I was also concerned whether my nephew would be upset being that 75% of his party goers cancelled. When I arrived, the party host approached me and wanted to go over everything. I was too tired and upset that all I wanted to do was sit at a table and relax my mind for the moment. I explained the situation to her and the manager. They were really sincere and helpful. They accommodated us so well that the kids had a lot of fun including my nephew. He was so happy that he didn’t care that mostly everyone cancelled. The adults even had a good time watching the Pelicans vs the Cavs game and then later playing games. Truth be told, I haven’t played games since I was a sophomore in high school which is 10+ years ago and I only played two games and had a blast. I felt like a kid all over again for the moment. I truly wish I could remember their names, but please forgive me for not doing so because I was extremely exhausted from the work week. In the end, I would really like to say thank you to the manager and my host for being understanding, allowing us to sit in the open seating area, not complicating the party what so ever, being very attentive, and making it so great that everyone enjoyed adventure quest overall (even when I did fall asleep for 2 mins from being tired from time to time).